Shipping Policy

Global Logistics & Shipping Guidelines

Effective Date: July 25, 2025

Welcome! Below is a comprehensive overview of our fulfillment and distribution processes, designed to provide clear guidance on how your purchases are handled and delivered.

Logistics Timeframes 🗓️

  • Processing Window: Orders are verified, prepared, and handed over to our carriers within 3 business days. Please note that weekend transactions are initialized on the consecutive Monday.

  • Transit Schedule: Once dispatched, standard international delivery requires an estimated 10 to 20 business days.

Freight Rates & Global Coverage 🌍

  • Flat-Rate Delivery: We apply a uniform standard shipping fee of $5.99 USD across all order types.

  • Global Destinations: International delivery is fully supported worldwide.

  • Distribution Network: To optimize delivery efficiency, parcels originate from our regional fulfillment networks across the United States, Canada, Australia, and the European Union, or straight from our production partners.

Consignment Tracking 🗺️

  • Notification: An automated dispatch summary containing your unique tracking code will be emailed to you the moment your package leaves our facility.

  • Tracking Portals: You can monitor your delivery milestones using comprehensive universal tracking aggregators like www.17track.net.

  • Data Activation: Please grant the courier networks a few working days post-shipment to register, index, and display the initial scan data.

Resolving Shipment Intermissions ⏳

  • Standard Halts: It is common for tracking progress to remain stagnant temporarily. If a data update has occurred within the preceding 7 days, your package is proceeding safely in transit.

  • Support Threshold: If no new logistics milestones appear for more than 7 consecutive days, please reach out to our service desk for assistance.

  • Force Majeure: Border inspections, customs backlogs, and unexpected courier disruptions may prolong delivery times beyond our direct management.

Order Customization & Split Packages ✍️

  • Fragmented Shipments: Multiple-item purchases may be split into separate boxes to accelerate delivery speeds. In these instances, you will receive an independent tracking ID for each package.

  • Time-Critical Modifications: Adjustments to transaction data (such as updating shipping destinations or product variants) must be submitted within a strict 12-hour window following payment.

  • Submission Requirements: Your adjustment request must explicitly state your unique Order Number, associated account email, and the precise amendments required.

  • Warehouse Status Warning: Please note that modifications cannot be guaranteed once an order has progressed into our automated warehouse fulfillment queue.

Resolution of Freight Complications 📦

  • Unsuccessful Attempts: If a delivery cannot be completed, the courier will leave an advisory notice. We highly recommend presenting your tracking code to your local post office immediately to secure your package.

  • Carrier Loss: If an official logistics investigation verifies your parcel was misplaced or lost by the courier during transit, we will issue a replacement order at zero cost to you.

  • Post-Delivery Variance: Our structural liability ends once the tracking system registers a successful delivery indicator. We do not provide compensation or replacements for packages stolen or misplaced after confirmed drop-off.

Terms of Service & Liability Exemptions  

By completing a purchase on our store, you acknowledge and agree to the following contractual provisions:

  • Estimated Schedules: Stated delivery windows represent structural projections, not binding guarantees. We are exempt from liability concerning delays originating from customs clearances, carrier backlogs, or external constraints outside our control.

  • Import Fees & Tariffs: The purchasing party is exclusively responsible for all regional customs tariffs, import duties, value-added taxes (VAT), or related handling fees assessed by destination authorities. These expenses are completely independent of our product pricing and freight fees.

  • Destination Address Accuracy: Maintaining error-free and complete address data rests entirely on the client. We assume no responsibility for items lost, misdelivered, or returned due to incomplete or flawed shipping directions entered during checkout.

  • Post-Delivery Drop-off: Our logistical obligations terminate upon the courier platform registering a successful delivery indicator. Stolen or missing items past this point are outside our scope of liability.

Helpdesk Access ✉️

  • Direct Correspondence: For further logistics inquiries or support, please contact our help desk directly at support@KiwiCCo.com.

  • Expedited Service: To minimize response times and get faster assistance, always ensure your message includes your Order Number (e.g., 031SHOP-1938) and the Registered Purchase Email.